Privacy policy

Elev8 Conveyancing Pty Ltd – Privacy Policy

 

1 – Purpose of Policy

 

• Elev8 Conveyancing Pty Ltd (we, us or our) has adopted this Privacy Policy to ensure that we have standards to protect the Personal Information that we collect from individuals as part of the conduct of our business.
• This Privacy Policy follows the standards of the Australian Privacy Principles set by the Australian Government for the handling of Personal Information under the Privacy Act 1988 (Cth) (Privacy Act).

 

2 – Who and What This Policy Applies To

 

2.1  Our Privacy Policy deals with how we handle “personal information” as it is defined in the Privacy Act (Personal Information).

2.2  We handle Personal Information in our own right and also for and on behalf of our clients.

2.3  This Privacy Policy applies to all forms of information, physical and digital, whether collected or stored electronically or in hardcopy.

2.4  If, at any time, an individual provides Personal Information or other information about someone other than himself or herself, the individual warrants that they have that person’s consent to provide such information for the purpose specified.

 

3 – The Information We Collect

 

3.1  In the course of our business it is necessary for us to collect Personal Information. This information allows us to identify who an individual is for the purposes of our business, share Personal Information when asked of us, contact the individual in the ordinary course of business and transact with the individual.  Without limitation, the type of information we may collect is:

(a)        Personal details such as an individual’s name, location, date of birth, nationality, family details and other information defined as “Personal Information” in the Privacy Act that allows us to identify who the individual is;

(b)        Information such as an individual’s email address, telephone & fax number, third-party usernames, residential, business and postal address and other information that allows us to contact the individual;

(c)        Financial information related to an individual such as any bank or credit card details used to transact with us and other information that allows us to transact with the individual and/or provide them with our services.

3.2  We may collect other Personal Information about an individual, which we will maintain in accordance with this Privacy Policy.

 

4 – When Personal Information Is Used And Disclosed

 

4.1  In general, the primary principle is that we will not use any Personal Information other than for the purpose for which it was collected other than with the individual’s permission.  The purpose of collection is determined by the circumstances in which the information was collected and/or submitted.

4.2  We will retain Personal Information for the period necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

4.3  If it is necessary for us to disclose an individual’s Personal Information to third parties in a manner compliant with the Australian Privacy Principles in the course of our business, we will inform you that we intend to do so, or have done so, as soon as practical.

4.4  We will not disclose or sell an individual’s Personal Information to unrelated third parties under any circumstances.

4.5  Information is used to enable us to operate our business, especially as it relates to an individual.  This may include:

       (a)        The provision of goods and services between an individual and us;

       (b)        Verifying an individual’s identity;

       (c)        Communicating with an individual:

                   (i)           About their relationship with us;

                   (ii)          To maintain, administer and improve our systems;

(iii)         To investigate any complaints about or made by an individual, or if we have reason to suspect that an individual is in breach of any of our terms and conditions or that an individual is or has been otherwise engaged in any unlawful activity; and/or

(iv)         As required or permitted by any law (including the Privacy Act).

4.6  There are some circumstances in which we must disclose an individual’s information:

(a)        Where we reasonably believe that an individual may be engaged in fraudulent, deceptive or unlawful activity that a governmental authority should be made aware of;

(b)        As required by any law (including the Privacy Act); and/or

(c)        In order to sell our business (in that we may need to transfer Personal Information to a new owner).

4.7  We will not disclose an individual’s Personal Information to any entity outside of Australia that is in a jurisdiction that does not have a similar regime to the Australian Privacy Principles or an implemented and enforceable privacy policy similar to this Privacy Policy. We will take reasonable steps to ensure that any disclosure to an entity outside of Australia will not be made until that entity has agreed in writing with us to safeguard Personal Information as we do.

 

5 – Opting “In” or “Out”

 

5.1  An individual may opt to not have us collect their Personal Information.  This may prevent us from offering them some or all of our services and may terminate their access to some or all of the services they access with or through us.

5.2  If an individual believes that they have received information from us that they did not opt in or out to receive, they should contact us on the details below.

 

6 – The Safety And Security of Personal Information

 

6.1  We will take all reasonable precautions to protect an individual’s Personal Information from unauthorised access.  This includes appropriately securing our physical facilities and electronic networks.

6.2  The security of online transactions and the security of communications sent by electronic means or by post cannot be guaranteed.  Each individual that provides information to us via the internet or by post does so at their own risk.  We cannot accept responsibility for misuse or loss of, or unauthorised access to, Personal Information where the security of information is not within our control.

6.3  We are not responsible for the privacy or security practices of any third party (including third parties that we are permitted to disclose an individual’s Personal Information to in accordance with this policy or any applicable laws).  The collection and use of an individual’s information by such third parties may be subject to separate privacy and security policies.

6.4  If an individual suspects any misuse or loss of, or unauthorised access to, their Personal Information, they should let us know immediately.

6.5  We are not liable for any loss, damage or claim arising out of another person’s use of the Personal Information where we were authorised to provide that person with the Personal Information.

 

7 – The Safety And Security of Personal Information

 

7.1  Subject to the Australian Privacy Principles, an individual has the right to request from us the Personal Information that we have about them, and we have an obligation to provide them with such information within 28 days of receiving their written request.

7.2  If an individual cannot update its own information, we will correct any errors in the Personal Information we hold about an individual within 7 days of receiving written notice from them about those errors.

7.3  It is an individual’s responsibility to provide us with accurate and truthful Personal Information. We cannot be liable for any information that is provided to us that is incorrect.

 

8 – Complaints And Disputes

 

8.1  If an individual has a complaint about our handling of their Personal Information, they should address their complaint in writing to the details below.

8.2  If we have a dispute regarding an individual’s Personal Information, we both must first attempt to resolve the issue directly between us.

8.3  If we become aware of any unauthorised access to an individual’s Personal Information we will inform them at the earliest practical opportunity once we have established what was accessed and how it was accessed.

 

 

 

9 – Contacting Individuals

 

9.1  From time to time, we may send an individual important notices, such as changes to our terms, conditions and policies. Because this information is important to the individual’s interaction with us, they may not opt out of receiving these communications.

 

10 – Contacting Us

 

10.1 All correspondence with regards to privacy should be addressed to:

       [Name]

       [Address]

       [Email Address]

 

11 – Additions To This Policy

 

11.1 We may do things in addition to what is stated in this Privacy Policy to comply with the Australian Privacy Principles, and nothing in this Privacy Policy shall deem us to have not complied with the Australian Privacy Principles.